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Surgida após a II Guerra Mundial com a chamada “explosão bibliográfica”, a Indexação se caracteriza sendo uma atividade de grande relevância no tratamento temático da informação, que por meio de uma análise conceitual, extrai termos representativos de documentos, visando a uma melhor recuperação. Embora já se tenha passado várias décadas desde o seu surgimento, a Indexação ainda é uma temática pouco estudada no Brasil. Direcionado a estudantes de Biblioteconomia e Ciência da Informação, Bibliotecários e demais profissionais, esse livro tem como objetivo, relatar a experiência do Grupo de Política de Indexação da Rede de Bibliotecas da Unesp e toda a sua trajetória de pesquisa que culminou na implantação da Política de Indexação para a Rede de Bibliotecas da Unesp e criação do Grupo de Linguagem com o objetivo estudar a construção e atualização da Linguagem Unesp.

Library & information services --- Library and information services

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Plato’s Republic was the inspiration for the theme of the 2009 Charleston Conference on Issues in Book and Serial Acquisition: Necessity is the Mother of Invention. The conference, held November 4-7, 2009, in Charleston, SC, included 10 pre-meetings, over 15 plenary sessions, and over 120 concurrent sessions. The theme reflected the changes and innovations that are taking place in collection development and acquisition activities as libraries expand services in the global marketplace while wrestling with tough economic times, including budget cuts, furloughs, and cancelation of some resources. Librarians are looking for ideas and innovation. The Charleston Conference meets that need, as attendance indicated at the 2009 occurrence of this major event for information exchange among librarians, vendors, and publishers.

Libraries. --- Library & information services

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Information services --- Information services --- Libraries --- Library planning --- Marketing --- Planning --- Marketing

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Art libraries --- Art --- Administration --- Information services --- Management

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The study focuses on user satisfaction with websites and personalised internet applications in particular. The abundance of information on the web is increasing more and more. Therefore, the significance of websites targeting the users’ preferences, like personalised Internet applications, is rising. The aim of this study was to find out which factors determine user satisfaction with personalised internet applications. Factors like the usefulness of the information or trust towards how personal information is handled were considered. A large-scale user survey evaluating three internet applications (from the travel, e-learning and real estate domains) was conducted. Expert opinions were collected to complement the results and provide insights from users’ and experts’ points of views.

Internet users --- Consumer satisfaction --- Online information services --- Attitudes. --- Evaluation. --- Electronic information services --- On-line information services --- Online services (Information services) --- Information services --- Customer satisfaction --- Satisfaction --- Brand loyalty --- Customer loyalty --- Web users --- World Wide Web users --- Computer users --- Personal Internet use in the workplace